A selection of my most recent projects. These vary from traditional website copywriting, to content audits, user research, usability testing, interaction design. Some are written as formal case studies but others are just my personal reflections and key learnings.
For confidentiality, some articles require a password. If you would like to view my portfolio, please reach out at firstname.lastname@example.org. Thank you.
Information Architecture + content audit for aN AUSTRALIAN streaming platform
I won’t lie. I streamed a lot of epic shows all in the name of good research for this project. From SBS on demand, ABC iview, 7Plus, 10Play, 9Now, Netflix, Stan - no stone was left unturned. It was tough, really tough. My inner-introvert was loving it. My waistline was not.
website Copywriting for a critical incident response service
I don’t do much straight copywriting work anymore but this was a great project to keep the creative juices flowing. I collaborated with a design agency based in Surry Hills to deliver website copy for an emerging critical-incident response service.
MODERNISING ONLINE BANKING: USABILITY TESTING for MULTIPLE CUSTOMER SEGMENTS
Getting to see first-hand how people interact with digital product surprises me in ways I never see coming. The value of quality user testing is immense- and absolutely critical for financial institutions whose customers need to access, transfer and deposit money 24/7.
A tale of two travel websites: brand strength versus UX strength
An insightful project that left me counting down until my next holiday. With so many accomodation options at our fingertips, how can we better support people to find the best option for their needs? And what happens when brands don’t put their people at the heart of their products?
LESSONS FROM A FINTECH STARTUP
Fintech is a bit of a buzz word at the moment. I spent over a year with a fintech startup in Sydney and this article reflects on the good, bad and the ugly. The learning curve was steep and the stakes were high. A truly memorable career experience.
Interaction Design: Experience BLUEPRINt, PERSONA, video and other artefacts
Yes, a university assignment included in a professional portfolio. Believe me, I’m cringe-ing as well. For better or worse, I learnt a heck-of-a-lot about design principles, user research methodologies, usability heuristics and more.